Terms and Conditions
We welcome internet and telephone orders and inquiries through our web site. (No retail sales showroom available.) GENERAL All orders are accepted by Kendal Tools & Machinery are subject to these terms and conditions of sale, which supersede any previous terms and conditions. All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly. To assist in prompt despatch, please use the correct product codes and descriptions as supplied on this website. Orders can be sent by fax, by telephone, by post or via this website. PRICES All prices advertised are inclusive of VAT unless stated. To the best of our knowledge all prices are correct at the time of advertising. We reserve the right to change prices with no prior notice. Prices shown on our website may differ from other publications and maybe available only through our website. DELIVERY AND CHARGES Delivery available in UK Mainland only. We aim to despatch bandsaw blades same day or within 48 hours, for larger/heavier items please allow 5-7 days after you place your order, however delivery times on large and heavy goods may vary. It is much easier to order machines now as most machines over £100 are Free. Delivery charges vary according to the weight and bulk of the machines being delivered, our scale of delivery charges start at £5.00 for a small packet going up to £70.00 for a very heavy machine delivered on a lorry with tail lift. Delivery to Highlands & Islands may be extra contact us for a quotation. If you want to know the precise delivery charge for the machine you are interested in, just click on (add to cart) and then click the (Go) button for postage and you will see the exact cost of the goods you have selected including the delivery charge. COMPLAINTS PROCEEDURE As a responsible retailer we are committed to giving our customers a good reliable service, if for any reason you are unhappy with any of the items you have received, in the first instance send a e-mail to firstname.lastname@example.org If you prefer send a letter or telephone John Page on 01539 733774. I will look into it immediately and get back to you as soon as possible. RETURNS Goods will not be taken back for return without prior notice, please contact us by e-mail, phone or in writing. No goods will be exepted back for return at our Kendal offices, we reserve the right to charge carriage for non faulty goods. PAYMENT Payment can be made by credit or debit card through our website, by fax and telephone, and with postal orders Cheques are subject to clearance before delivery. We reserve the right to charge bank charges on cheques which are represented. We reserve the right to refuse any credit card transactions. RESERVATION OF TITLE The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us. SECURITY Great care is taken to protect your personal details and ensure they remain totally confidential. This website is completely secure and any information sent to us via the internet is encrypted. None of your personal information will be used without your permission. Please note we do not share customer data with any other companies.